Cloud Voice features

More than a dial tone.
A better way to connect.

Explore the calling tools that keep customers, teams, and locations connected. We help you choose and configure the features around the way your business works.

Explore the features Talk to Dialpyx

Call handling

Give every call a clear direction.

Help customers reach the right people, even during your busiest hours.

Auto attendants

Welcome callers with a business greeting and a menu that directs them to the right team or location.

Call queues

Give incoming callers a place in line while your team handles the conversations already in progress.

Ring groups

Ring a group of team members so answering the next call is a shared responsibility.

Hours-based routing

Set up different greetings and call destinations for business hours, after hours, and planned schedule changes.

Overflow routing

Plan where unanswered calls go next, whether that’s another team, location, or designated manager.

Location-specific calling

Give each store or office its own numbers, greetings, and routing while keeping the wider business connected.

Your people, connected

Across desks. Across locations.

Calling that fits the way owners, managers, and teams work.

Mobile access

Keep owners and managers reachable with business calling on supported mobile devices.

Extension dialing

Connect colleagues across your locations through extensions, without looking up each public phone number.

Call reporting

Review call activity across extensions and groups to understand busy periods and how your calls are handled.

Number portability

Keep the numbers your customers already use, subject to portability. We coordinate the details with your current provider.

Compatible devices

Review existing phones and select supported equipment for your counters, offices, and shared workspaces.

Franchise Caller ID planning

Review store Caller ID equipment and Pulse requirements before rollout, with your operation’s needs in view.

Make the features work together

The right setup matters
as much as the feature list.

We help turn individual calling features into a practical call flow for your business.

Explore business solutions

Example: a busy store

A familiar number.
A clear path to your team.

Customer calls your existing store number
Business hours determine the greeting and route
The store’s ring group or queue receives the call
Overflow rules guide the next step if no one answers

An example configuration. Your call flow is planned around your business.

A better connection starts here

Let’s make your technology
work better, together.

Talk to Dialpyx

More than a dial tone.A better way to connect.